Refund policy

Return & Refund Policy

Last updated: May 26, 2026

We stand behind every LumbaRise product with a 60-Day risk-free guarantee. If you are not satisfied with your purchase, you can return it for a full refund within 60-days of delivery.

How returns work

Step 1. Email support@flipzyx.com within 60-days of receiving your order. Include your order number and a brief reason for the return.

Step 2. We will respond within 1 business day with a return authorization and shipping instructions.

Step 3. Pack the product securely in its original packaging if possible. Include a copy of your order confirmation inside the box.

Step 4. Ship the product to the address we provide. We recommend using a trackable shipping method. You are responsible for return shipping costs unless the product arrived damaged or defective.

Step 5. Once we receive and inspect the return, we will issue a full refund to your original payment method within 5 to 10 business days.

What can be returned

  • Unused products in original condition
  • Products that arrived damaged or defective (we cover return shipping in this case)
  • Products that do not match the description on our site

What cannot be returned

  • Products returned more than 60-days after delivery
  • Products that show significant signs of use, damage, or wear caused by the customer
  • Products without a return authorization
  • Final-sale items (clearly marked at the time of purchase)

Damaged or defective items

If your order arrives damaged or defective, email support@flipzyx.com within 7 days of delivery with:

  • Your order number
  • Photos of the damage or defect
  • A brief description of the issue

We will send a replacement or issue a full refund (including any return shipping you paid) within 1 to 2 business days.

Exchanges

We do not currently process direct exchanges. To exchange a product, return the original and place a new order.

Refund timing

Refunds are processed within 1 to 2 business days after we receive and inspect the returned product. Depending on your bank or card issuer, funds may take an additional 5 to 10 business days to appear in your account.

Cancellations

You can cancel an order at no cost if it has not yet shipped. Email support@flipzyx.com as soon as possible. Once an order has shipped, the standard return process applies.

Contact us

For return questions or to start a return:

LumbaRise (a brand of FLIPZYX LLC) Email: support@flipzyx.com