Privacy policy

Privacy Policy

Last updated: May 26, 2026

LumbaRise ("we," "us," or "our") is a brand of FLIPZYX LLC, a Wyoming limited liability company. This Privacy Policy explains how we collect, use, and protect your information when you visit lumbarise.com or make a purchase from us.

Information we collect

When you visit our site or make a purchase, we collect:

Information you provide directly. Name, shipping address, billing address, email, phone number, and payment information when you place an order or create an account.

Information collected automatically. IP address, browser type, device type, operating system, referring URL, pages viewed, and time spent on the site. We collect this through cookies and similar technologies (see "Cookies" below).

Information from third parties. We work with Shopify (our e-commerce platform), payment processors (Shop Pay, PayPal, Google Pay), shipping carriers, and email service providers. These partners may share information with us as required to fulfill your order or improve your experience.

How we use your information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, shipping, and customer service
  • Send marketing emails (only with your consent, you can unsubscribe at any time)
  • Improve our products, website, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

How we share your information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the business (Shopify, payment processors, shipping carriers, email platforms, analytics providers)
  • Legal authorities when required by law, court order, or to protect our rights or the safety of others

Your rights

Depending on where you live, you may have the right to:

  • Access the information we have about you
  • Correct inaccurate information
  • Delete your information
  • Opt out of marketing communications
  • Restrict or object to certain processing

To exercise any of these rights, email us at support@flipzyx.com.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

EU/UK residents: Under GDPR, you have rights including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing is performance of a contract (for orders), consent (for marketing), and legitimate interest (for site analytics and fraud prevention).

Cookies

We use cookies to remember your cart, recognize returning visitors, analyze site traffic, and serve relevant ads. You can disable cookies in your browser settings, though some features of the site may not work properly.

Data retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are kept for at least 7 years for tax and accounting purposes.

Security

We use industry-standard security measures including SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's privacy

LumbaRise is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

Contact us

For privacy questions or to exercise your rights:

LumbaRise (a brand of FLIPZYX LLC)
Email: support@flipzyx.com